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Refund & Cancellation Policy 

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Infinity Health & Spa, PLLC (“Infinity Health,” “we,” “our,” “us”) is a direct primary care practice. This Refund & Cancellation Policy outlines the terms under which payments, memberships, and services may be canceled or refunded. By enrolling in a membership or receiving services, you agree to the terms below.
 

1. Membership Fees

  • Membership fees are billed in advance (monthly, quarterly, or annually) and are non-refundable.

  • If you cancel your membership, services remain available until the end of the current billing cycle; no partial or prorated refunds will be provided.

  • Memberships automatically renew at the end of each billing cycle unless canceled in advance.
     

2. Cancellation of Membership

  • You may cancel your membership at any time by submitting written notice to practiceadmin@infinityhealth.clinic or by calling (903) 806-1259.

  • Cancellation is effective at the end of the current billing cycle.

  • Infinity Health reserves the right to terminate memberships for non-payment or inappropriate use of services.
     

3. Visit Charges & Services

  • All individual visits and non-membership services are due in full at the time of service.

  • These payments are non-refundable once the service has been rendered.
     

4. Exceptions for Refunds

Refunds may be granted under the following circumstances:

  • Billing errors or duplicate charges.

  • Payment collected for a service not rendered.

  • Technical processing errors associated with our payment processor.
     

5. Payment Processing

  • All payments are securely processed through Bluefin Payment Systems, Infinity Health’s designated merchant services provider.

  • Refunds for approved exceptions will be issued back to the original form of payment within 7–10 business days.

  • Infinity Health does not store credit card or banking information directly; payment details are securely managed by Bluefin in compliance with PCI DSS standards.
     

6. Questions & Contact

For questions regarding this policy or to request a cancellation/refund review, please contact:
Infinity Health & Spa, PLLC
📧 practiceadmin@infinityhealth.clinic
📞 (903) 806-1259

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